Frequently Asked Questions

Archive 2024-2025

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Additional Resources

School Information

Find a Cigna Provider or Facility

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in the International Student Health Insurance Plan?

Online Enrollment Periods

Click HERE to Enroll Online

Students with a Qualifying Life Event

Regulatory Notices


Claims

In most cases, the provider will submit the claim for you.

If you are required to pay for services up front, you will need to complete a claim form in order to be reimbursed by the insurance company.

Download a claim form below, and send the completed form with all bills and receipts for medical treatment to:

Cigna StudyWell
PO Box 15050
Wilmington, DE 19850

Make sure you fill out the form completely so your claim will be processed promptly. Keep copies of all the documents you submit for claims. To check the status of a claim you submitted, call Cigna at (800) 441-2668 or visit the link below.


Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits, Claims, Coverage, or Member ID

Cigna StudyWell
P.O. Box 15050
Wilmington, DE  19850
1 (302) 797-3100
Collect Calls Accepted

Cigna Dental

This service is not administered by Academic HealthPlans.

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected